FAQs

Got a question? Maybe we can answer it here for you. If we haven't answered your question below, please email hello@cocomelt.uk. Our current response time is 1-3 days.

What are your opening times? Are you open on bank holidays?

We are open every day except Christmas day (that’s right, 364 days a year every year!). Our opening times are:
Monday to Saturday 10am to 11pm
Sunday 10am to 10pm
See you soon!

Do you take bookings? 

We operate on a walk-in basis only, so you don’t have to worry about booking a table beforehand. Please pop in-store and our team will be delighted to assist you.

Do your chocolate and desserts contain nuts? 

No, our desserts and chocolate are all nut-free. However, our brownies do contain nuts, so please do let us know if you’ve got a nut allergy when ordering. We take the necessary procedures, but your safety is our utmost priority so if you do have a nut or any other allergy please do let the team know

Do you cater for vegans?

Our dark chocolate is vegan, so you can enjoy our fruit sticks and our fondue with the 4 fruit option. Alternatively, you can enjoy our chocolate drinks with alternative milks!
However, our crepes and waffles all contain eggs and dairy. We are working on a vegan recipe, please keep an eye out on our social media platforms for the release date!

Do you do Gluten-free?

Yes, we do! However, it depends on availability. Our gluten-free recipe has been very popular and sells out quickly. Please let our team know if you would like gluten-free, and they will advise on availability.
Please note that all of our desserts are made using the same machines, so traces of gluten can still be found in gluten-free recipes.

Do any of your desserts contain alcohol?

None of our desserts or chocolate contain alcohol products. Our marshmallows are also Halal certified.

Do you deliver? 

Yes, we do! Our desserts are available for delivery across London, and deliveries are made within an hour of ordering, depending on the distance. Visit this page to place your order!
If you like to plan ahead, pre-orders are also available. Please enter the date you would like your delivery, then select a timeslot, and we will take care of the rest!

Can I order for pickup?

Yes, you can! Skip the queues and place your order for pickup. We will have your order prepared and ready to go by the time you arrive.
Pick-up orders are available during our opening times, and orders can be placed by visiting this page.

Do you cater for events / corporate orders?

We sure do! Please send us an email to hello@cocomelt.uk with your request, and our team will get back to you within 1-3 business days.

Can I hire the space for an event?

You potentially can, depending on the party size and date. Please send us an email to hello@cocomelt.uk with your request, and our team will get back to you within 1-3 business days.